Shipping & Returns

shipping

Shipping:
***All times are Eastern Standard

Wholesalevapor.com offers a variety of shipping services giving our customers the freedom to choose the best possible method for either affordability, speed, or a healthy mix of both. We currently offer shipping solutions from UPS, FEDEX, and the USPS and ship directly out of Binghamton, New York (13905). Our pricing is calculated directly online and is determined by size, weight, and number of packages needed to send out your order. If you believe there is an error with your shipping cost, please let us know! We are more than happy to break down the costs to find errors or explain the billing. Please read below for an explanation of our shipping process as well as answers to common questions.

Shipping Schedule:

We ship Monday through Friday with our shipping pick-ups starting at appx 3PM and ending at 5PM. At this time, we do not process any orders on Saturday or Sunday; i.e. an order placed at 7PM Thursday night will ship on Friday whereas an order placed Friday night at 7PM would ship on the following Monday. Please note - we observe major holidays such as the Fourth of July and Thanksgiving. We are proud to offer Same Day Shipping for orders that are received by 12PM. In the rare event your order is not shipped same day and was submitted before the 12PM cutoff we will either refund your shipping costs or upgrade the shipping service to get it delivered as if the delay never happened; i.e. an order with 2nd Day Air that is not sent out could be refunded OR upgraded at no cost to you to Next Day Air to make up for the delay. Wholesalevapor.com reserves the right to make this determination. Orders placed after 12PM are not guaranteed to go out same day, but we will do our best to get them out!

We ship “First Come First Served” in regards to the time in which orders are placed. This allows us to fulfill our commitment to Same Day shipping. If you are in a bind and need an order shipped ASAP, please contact us directly to see where we are at with our shipping for the day.

**** In the event of a natural disaster, act of terrorism, or other situation in which we do not have the physical ability to work, our Same Day Shipping Guarantee will temporarily be voided until we can safely resume operations****

Saturday Delivery:

Wholesalevapor.com offers Saturday Delivery Service for UPS and FEDEX express orders (USPS will deliver mail on Saturday normally). Please note that UPS and FEDEX both charge an extra fee for this service. To set up a Saturday Delivery, please contact us directly at 877 324 4462 to speak with a representative - we must receive your request via phone to guarantee that we can make it happen.

Signature Requirements:
We ship to both business and residential addresses and as a default will ship orders with a signature requirement (UPS orders shipped to a business address get a signature requirement automatically). We HIGHLY recommend using a signature requirement to prevent loss or theft after delivery has occurred. If you prefer to have no signature requirement, we can accommodate that and would need you to add a note to your order when submitting, or give us a call shortly after placing it. In the event an order with no signature requirement is lost or stolen after delivery, Wholesalevapor.com will not accept any liability for the loss and will be unable to assist with replacement or reshipment costs. We are unable to remove a signature requirement after the order has been picked up.

Large Shipments or Packages
Some of the items we sell come in large cases, or are large products in and of themselves and will require large postage. Specifically, Chubby Gorilla bottles and Vape Bins often require more expensive postage due to their size. Despite our best efforts our website has difficulty accounting for this size issue and in the event of under-billing for large cases we may contact you for additional billing. Please see the Chubby Gorilla listings for detailed info on the size, weight, and number of units in a case.

INTL Shipping
We ship internationally via UPS. USPS and DHL shipping solutions are available upon request but are not listed on our site at this time. USPS tends to be slower and riskier, whereas DHL tends to be more expensive. Please contact us via email at info@wholesalevapor.com for more information on international shipping.

Common Shipping Problems and Concerns

Damaged Merchandise - If your shipment is damaged and you have an issue with product, please immediately take a few photos of the damage and contact us as soon as possible. This helps us submit claims if needed, and confirm the damage. We may or may not request the damaged product back, at our discretion.

Business Hours of Operation - At this time we do not have a reliable method of requesting a specific delivery time from the delivery agent. We recommend contacting your local driver or office to request specific delivery times.

Delivery to a Neighboring Address - We are unable to request that shipments be delivered to neighboring addresses in the event your business is closed. We recommend contacting your local driver or office to request specific delivery instructions.

UPS “Early AM” Delivery Service - This option is available to select, but UPS does not offer this to all addresses. For more information on limitations, please review official UPS information resources available on their web site. If you select “Early AM” service that is incompatible with your address, we will attempt to notify you and refund any unused shipping cost if applicable.

Leaking Juice - We do our very best to pack juice products carefully, but we have found that some brands are simply prone to leaking. If you have an issue with leaking juice, please take a photo or two of the issue and let us know as soon as possible!

Incorrect Items Received in an Order - We strive to keep the orders we ship 100% accurate but occasionally fail. In the event that you receive incorrect product or an incorrect package (very rare) PLEASE contact us at soon as possible and DO NOT open up merchandise to take a look at it. Items that are opened and handled cannot be returned and resold and will be billed to the most recent credit/debit card used with us. We are more than happy to send out paid postage to get incorrect items back and will send out the correct item immediately.

Change of Delivery Service After Order Submitted - If you would like to change the delivery service you have selected at checkout please contact us immediately. We try to ship all orders ASAP so the quicker we know of the request, the better chance we have of being able to accommodate it. Please note that requests made near the end of the business day may slow down the order and force it to be shipped the following day.

USPS Flat Rate Postage - We do not have an option for USPS Flat Rate shipping enabled on our website, but do have the ability to send those out. This will mostly come into play if you are located on the west coast of the United States, or a military service member shipping to an APO. If you would like us to look into flat rate for your shipment, please contact us directly via phone or email, or add a note to your order when submitting it.

Inventory: 
We do our best to ensure the website inventory displays are accurate and up-to-date.  However, if an item is out of stock or on backorder and the website does not reflect this, the rest of the order will ship as scheduled and you will be contacted via email or telephone that the item is out-of-stock. You have the option of cancelling, substituting or waiting for the item to become available again.
Returns:
We accept returns on all, un-opened and un-used items for a period of 15 days from the date of delivery. Items must be in brand-new, re-sellable condition. We reserve the right to refuse any returns that do not meet these requirements.  For large orders that require a lot of labor involved in the packaging process we may require a 10% restocking fee.  
Warranty:
We warrant all items against DOA (Dead on arrival) for a period of 15 days from the time of delivery.  We recommend inspecting merchandise as it arrives for any noticeable defects or damages that may have arisen during shipping. Contact us at info@wholesalevapor.com to make a warranty claim as soon as you spot any damage. Most of the manufacturers we carry hold a 1 year warranty from the date of our original purchase from them. We can work with you and the manufacturer beyond the 15 day DOA period to solve any outstanding issues regarding damaged or defective goods.

To file a return or warranty claim please click here to download the RMA form.