Shipping & Returns


Shipping: is now offering FREE SHIPPING on all orders shipped to the USA that are over $450.00. Our customers spoke and we listened. We want to help your shop make the most profit possible! Orders that take advantage of the free shipping will be sent the via either UPS, USPS, or FedEX. We also offer a variety of paid shipping services if you have a preferred shipping provider, or if you would like to expedite your shipping, the options are available during checkout. We currently offer basic and upgradeable shipping solutions from UPS, FEDEX, and USPS. All orders ship from 279 Front St. Binghamton, NY 13905

Shipping Schedule: We ship Monday through Friday starting at 9am until 5pm EST. We guarantee Same Day Shipping for orders that are received by 12PM and on average, orders before 3pm end up going out the same day anyway.

Adult Signature Required: Since the shipments contain nicotine and tobacco products that have an age requirement on a per-state basis, and in the majority of countries we ship to, we now send out all wholesale packages with an adult signature required at the time of delivery. If we did not do this, the package could potentially end up in the hands of a minor at the time of delivery, and the FDA is currently attempting to order from vape websites to ensure everyone is taking the necessary precautions to ensure that minors do not end up with these products.

International Shipping We ship internationally via UPS and the shipping cost will be calculated at checkout. Please be aware of your import regulations when importing vape products into your country. You may be liable for duties and fees for importing. We can also offer DHL or USPS as a shipping option upon request. Call 1-800-332-0916 or email

Warranty: We warrant all items against DOA (Dead on arrival) for a period of 15 days from the time of delivery.  

To file a return on DOA items, download this RMA form.

We accept returns on all, un-opened and un-used items for a period of 15 days from the date of delivery. Items must be in brand-new, re-sellable condition.