Last updated: July 24, 2026

This Refund Policy applies to wholesale purchases from WholesaleVapor.com. Contact info@wholesalevapor.com before sending any return. A return authorization is required.

Return window

Eligible items may be requested for return within 30 days after delivery. To be eligible, an item must be unused, unopened, in the same condition received, and in its original packaging, with proof of purchase.

Non-returnable and final-sale items

Unless required by law or the item was incorrect or defective when delivered, we do not accept returns of:

• opened e-liquids, disposable products, pods, cartridges, coils, atomizers, or other consumable or hygiene-sensitive products;
• used, activated, filled, charged, installed, altered, damaged, or incomplete products;
• clearance, closeout, final-sale, special-order, or custom items;
• products missing original packaging, serial numbers, authentication labels, accessories, or documentation; or
• items returned more than 30 days after delivery.

Damaged, defective, missing, or incorrect items

Inspect each shipment promptly. Contact us with the order number, SKU, quantity, description of the problem, and clear photos of the product, packaging, shipping label, and damage. Keep all packaging until the claim is resolved. Manufacturer warranty procedures may apply to some products.

Return authorization and shipping

Do not return a product to the manufacturer or to us without instructions. After approval, we will provide the return authorization and shipping directions. Authorized returns should be sent only as directed to:

Electronic Cigarettes, Inc.
1 Alberigi Dr., Suite 112, Jessup, PA 18434
United States

The customer is responsible for return shipping and insurance unless the return is due to our fulfillment error or applicable law requires otherwise. Original shipping, adult-signature, and special-handling charges are nonrefundable except where required by law. Lithium batteries, nicotine liquids, and other restricted materials must be returned only through a lawful carrier and service; contact us before shipping them.

Inspection and refunds

We will inspect an authorized return after it arrives. If approved, the refund will be issued to the original payment method or, by agreement, as store credit. Bank or payment-processor posting times vary. We may reduce or deny a refund for ineligible, used, opened, damaged, incomplete, or unauthorized returns to the extent permitted by law.

Exchanges

Exchanges depend on inventory and product eligibility. We may process an approved exchange as a return and a new order. Any price, tax, shipping, or regulatory difference will apply to the replacement order.

Questions and return requests: info@wholesalevapor.com.